Reaching the IBM Help Desk

Philip Sevetson

Reaching the IBM Help Desk
**please note my email address change**
Does anyone know how to actually reach someone at IBM for a password reset on one's IBM account?

1) I have, apparently, two such, one of which is thirteen years old and connected to my old workplace.

2) The other is connected to my current workplace but claims to be sending me password-reset emails, which never arrive (again, several times).

3) Several attempts to call the IBM help desk for this result in my call never being picked up despite initial "your call is very important to us" boilerplate. After waiting quite a while on dead air which is supposedly a live phone connection, I gave up because it was unclear whether I was

a. Still in queue, and

b. Ever going to get a real person.

So, does anyone have any experience at actually getting one's account fixed?

Philip Sevetson
Computer Systems Manager
5 Manhattan West (33rd St at 10th Ave)
New York, NY 10001-2632
212-857-1688 w
917-991-7052 c
212-857-1659 f
[cid:[login to unmask email]

**This e-mail, including any attachments, may be confidential, privileged, or otherwise legally protected. It is intended only for the addressee. If you received this e-mail in error or from someone who was not authorized to send it to you, do not disseminate, copy, or otherwise use this e-mail or its attachments. Please notify the sender immediately by reply e-mail and delete the e-mail from your system.**
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Nadir Doctor

Reaching the IBM Help Desk
(in response to Philip Sevetson)
Hi Philip,

I ran into a similar issue some years back but can't recollect the
specifics now - just remember that it was quite a harrowing experience!

You may want to send a note to [login to unmask email] with comments explaining
your situation and requesting deactivation of profiles no longer needed so
that they can do the requisite consolidation.


Best Regards,
Nadir



On Tue, Aug 8, 2017 at 12:05 PM, Sevetson, Phil <[login to unmask email]>
wrote:

> **please note my email address change**
>
> Does anyone know how to actually reach someone at IBM for a password reset
> on one’s IBM account?
>
> 1) I have, apparently, two such, one of which is thirteen years old
> and connected to my old workplace.
>
> 2) The other is connected to my current workplace but claims to be
> sending me password-reset emails, which never arrive (again, several
> times).
>
> 3) Several attempts to call the IBM help desk for this result in my
> call never being picked up despite initial “your call is very important to
> us” boilerplate. After waiting quite a while on dead air which is
> supposedly a live phone connection, I gave up because it was unclear
> whether I was
>
> a. Still in queue, and
>
> b. Ever going to get a real person.
>
>
>
> So, does anyone have any experience at actually getting one’s account
> fixed?
>
>
>
> Philip Sevetson
>
> Computer Systems Manager
>
> 5 Manhattan West (33rd St at 10th Ave)
>
> New York, NY 10001-2632
>
> 212-857-1688 <(212)%20857-1688> w
>
> 917-991-7052 <(917)%20991-7052> c
>
> 212-857-1659 <(212)%20857-1659> f
>
> [image: cid:[login to unmask email]
>
>
> **This e-mail, including any attachments, may be confidential, privileged,
> or otherwise legally protected. It is intended only for the addressee. If
> you received this e-mail in error or from someone who was not authorized to
> send it to you, do not disseminate, copy, or otherwise use this e-mail or
> its attachments. Please notify the sender immediately by reply e-mail and
> delete the e-mail from your system.**
> -----End Original Message-----
>

Philip Sevetson

Reaching the IBM Help Desk
(in response to Nadir Doctor)
**please note my email address change**
Nadir,

Thanks. I’ll give that a try.

Philip Sevetson
Computer Systems Manager
5 Manhattan West (33rd St at 10th Ave)
New York, NY 10001-2632
212-857-1688 w
917-991-7052 c
212-857-1659 f
[cid:[login to unmask email]

From: Nadir Doctor [mailto:[login to unmask email]
Sent: Tuesday, August 08, 2017 1:17 PM
To: [login to unmask email]
Subject: [DB2-L] - RE: Reaching the IBM Help Desk

Hi Philip,

I ran into a similar issue some years back but can't recollect the specifics now - just remember that it was quite a harrowing experience!

You may want to send a note to [login to unmask email]<mailto:[login to unmask email]> with comments explaining your situation and requesting deactivation of profiles no longer needed so that they can do the requisite consolidation.


Best Regards,
Nadir



On Tue, Aug 8, 2017 at 12:05 PM, Sevetson, Phil <[login to unmask email]<mailto:[login to unmask email]>> wrote:
**please note my email address change**
Does anyone know how to actually reach someone at IBM for a password reset on one’s IBM account?

1) I have, apparently, two such, one of which is thirteen years old and connected to my old workplace.

2) The other is connected to my current workplace but claims to be sending me password-reset emails, which never arrive (again, several times).

3) Several attempts to call the IBM help desk for this result in my call never being picked up despite initial “your call is very important to us” boilerplate. After waiting quite a while on dead air which is supposedly a live phone connection, I gave up because it was unclear whether I was

a. Still in queue, and

b. Ever going to get a real person.

So, does anyone have any experience at actually getting one’s account fixed?

Philip Sevetson
Computer Systems Manager
5 Manhattan West (33rd St at 10th Ave)
New York, NY 10001-2632
212-857-1688<tel:(212)%20857-1688> w
917-991-7052<tel:(917)%20991-7052> c
212-857-1659<tel:(212)%20857-1659> f

**This e-mail, including any attachments, may be confidential, privileged, or otherwise legally protected. It is intended only for the addressee. If you received this e-mail in error or from someone who was not authorized to send it to you, do not disseminate, copy, or otherwise use this e-mail or its attachments. Please notify the sender immediately by reply e-mail and delete the e-mail from your system.**
-----End Original Message-----
**This e-mail, including any attachments, may be confidential, privileged, or otherwise legally protected. It is intended only for the addressee. If you received this e-mail in error or from someone who was not authorized to send it to you, do not disseminate, copy, or otherwise use this e-mail or its attachments. Please notify the sender immediately by reply e-mail and delete the e-mail from your system.**
Attachments

  • image001.png (3.3k)