help please support! IDUG EMEA 2019 - can't enrol

Aurora Emanuela Dellanno

help please support! IDUG EMEA 2019 - can't enrol

so! last week I decided to enrol for the two cost-free seminars at either end of the IDUG EMEA conference, while waiting for my manager to approve my travel request and costs for the conference (I wanted to secure a place).

 

all good so far, BUT this week I have been trying to enrol for the conference itself and the blasted website does not let me do so: when I click on REGISTER on the conference page, it sez

You are already Registered! on the BEGIN REGISTRATION side, and when I click on

View Your Registration Details on the ALREADY REGISTERED side it takes me to where it clearly displays "Registration type: Complimentary Workshops & Pre-Certification Courses ONLY".

 

In Additional Registration Options it only gives me the complimentary workshops.

 

Needless to say, I have emailed support AND opened a ticket through this website - no reply.

 

can someone from the conference registration side please wake up? I am going on holiday in a week and would like to register before I go off, since my travel has been approved with the early bird discount price....

 

sigh.

 

Thanks.

 

Aurora

Phil Grainger

help please support! IDUG EMEA 2019 - can't enrol
(in response to Aurora Emanuela Dellanno)
Hi Aurora

As I am currently fully registered, I cannot test this BUT when you “view your registration details”, click on the “My Options” tab

There is an “Add Additional Options” button

For me it shows the workshops I am NOT registered for – does it allow you to add the full conference registration??

Phil Grainger
Principal Enablement Manager

[BMC Exchange 2019 - Global Event Series - REGISTER] https://www.bmc.com/ami

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From: Aurora Emanuela Dellanno <[login to unmask email]>
Sent: 08 August 2019 09:50
To: [login to unmask email]
Subject: [EXTERNAL] [DB2-L] - help please support! IDUG EMEA 2019 - can't enrol


so! last week I decided to enrol for the two cost-free seminars at either end of the IDUG EMEA conference, while waiting for my manager to approve my travel request and costs for the conference (I wanted to secure a place).



all good so far, BUT this week I have been trying to enrol for the conference itself and the blasted website does not let me do so: when I click on REGISTER on the conference page, it sez

You are already Registered! on the BEGIN REGISTRATION side, and when I click on

View Your Registration Details on the ALREADY REGISTERED side it takes me to where it clearly displays "Registration type: Complimentary Workshops & Pre-Certification Courses ONLY".



In Additional Registration Options it only gives me the complimentary workshops.



Needless to say, I have emailed support AND opened a ticket through this website - no reply.



can someone from the conference registration side please wake up? I am going on holiday in a week and would like to register before I go off, since my travel has been approved with the early bird discount price....



sigh.



Thanks.



Aurora

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Aurora Emanuela Dellanno

RE: help please support! IDUG EMEA 2019 - can't enrol
(in response to Phil Grainger)

Hi Phil,

 

no, FYI (as I already mentioned) "In Additional Registration Options it only gives me the complimentary workshops".

 

Anyway, thanks for getting me help! all good now, someone form IDUG cancelled my registration for the complimentary workshops, and then I was able to register fror the main conference AND the seminars again.

 

All good.

 

Aurora